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Customer Service

Randolph, NJ 07869

Posted: 04/01/23 Industry: Customer Service Job Number: 1788807 Pay Rate: 16.00-16.00

Job Description

Now Hiring Customer Service Reps in Randolph, NJ

Shift: 1st 8AM

Pay: $16.00/HR


Essential Duties and Responsibilities

-Supports functions of a multi-channel contact center.

- Answers incoming calls/requests; engages in problem-solving and provides solutions; manages and responds appropriately to all

inquiries including but not limited to email, phone calls

-Provides high-quality customer service.

-Ensures and provides quality service to customers.

-Answers inquiries by clarifying desired information, researching, locating, and delivering findings.

-Maintains contact center database by entering information accurately and quickly.

-Enhances the organization's reputation by providing a positive customer experience for all those contacted, by phone.

-Customer Responsiveness - seeks and acknowledges the views and ideas of customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement


-High School Diploma or GED

-At least 2 years of customer service

-Strong customer service skills

-Detail Orientated


-Good Communication Skills

-Computer skills



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